The complaint sandwich

Winston Marsh, one of Australia's leading business consultants and conference speakers produces a fabulous monthly newsletter with an eclectic mix of fascinating tips and tasters on sales and marketing. Here's a video clip from his latest newsletter on the art of complaining from Dr Guy Winch (as featured from his book: The Squeaky Wheel). 

If you're looking for a bit of free, hands-on, practical advice, you could well do a lot worse than sign up for Winston's newsletter!